Web Privacy Statement

Collecting and Using Personal Information

Welcome to Care Access Health Plan’s website. We appreciate your interest in us. When you visit and navigate our site and when you communicate with us via our site, we will not collect personal information about you unless you provide us that information voluntarily. Any non-public personal information that you may provide via our site will be used solely for the purpose stated on the page where it is collected. Care Access Health Plan will not sell, license, transmit or disclose this information outside of Care Access and its affiliated companies unless (a) expressly authorized by you, (b) necessary to enable Care Access Health Plan’s contractors or agents to perform certain functions for us, or (c) required or permitted by law. In all cases, we will disclose the information consistent with applicable laws and regulations and we will require the recipient to protect the information and use it only for the purpose it was provided.

By “personal information,” we mean data that is unique to an individual, such as a name, address, social security number, or telephone number. From time to time, we may request personal information from you at our sites in order to deliver requested materials to you, respond to your questions, or deliver a product or service.

Your E-Mail

We welcome your comments or questions about our website and and we have provided an e-mail box for that purpose. We will share your comments and questions with our customer service representatives and those employees most capable of addressing your questions and concerns.

Please note that your e-mail, like most, if not all, non-encrypted Internet e-mail communications, may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use e-mail to communicate information to us that you consider confidential. If you wish, you may contact us instead via non-cellular telephone at the numbers provided at various locations on our site or, in the case of our health plan members, at the Member Services toll free number that appears on your Identification Card.

There are some locations on Care Access’ website where we have made special provisions for a more secure environment in which we can exchange information with you. At each of these locations, we will provide you with appropriate instructions.

Linking to Other Sites

From time to time, Care Access’ website may provide links to other websites, not owned or controlled by Care Access Health Plan, that we think might be useful or of interest to you. We cannot, however, be responsible for the privacy practices used by other website owners or the content or accuracy of those other websites. Links to various non-Care Access websites do not constitute or imply endorsement by Care Access of these websites, any products or services described on these sites, or of any other material contained in them.

Security

Care Access Health Plan has adopted and adheres to stringent security standards designed to protect non-public personal information at MyCareAccess.com against accidental or unauthorized access or disclosure. Among the safeguards that Care Access has developed for this site are administrative, physical and technical barriers that together form a protective firewall around the information stored at this site. We periodically subject our site to simulated intrusion tests and have developed comprehensive disaster recovery plans.

Changes to This Statement

Care Access Health Plan may change this Statement from time to time without notice. This Statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party.